Consent Third Party Release.

• Client must consent to their health information being given to a third party. Permission must be sought before sharing health information with other practitioners. Client information will never be shared with friends, acquaintances or members of the public.
• Physical security of client records is paramount. This also includes the security of records when they are being transported. Records must always be protected from unauthorised access.

Shipping Policy
 

Our Shipping Policy was last updated on 04/05/2024.

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Interpretation and Definitions:

Interpretation 

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

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Definitions 

For the purposes of this Disclaimer: 

On The Go Massage Therapy

·       "Goods" refers to the items offered for sale on the Service. 

·       "Orders" means a request by You to purchase Goods from Us. 

·       "Service" refers to the Website. 

·       "Website" refers to On The Go Massage Therapy, accessible from https://onthegomassagethrapy.com.au

·       "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

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Thank you for visiting and shopping at On The Go Massage Therapy. The following terms and conditions constitute our Shipping Policy.

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Domestic Shipping Policy:

Shipment processing times 

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All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. 

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone. 

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Shipping rates & delivery estimates

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Shipping charges for Your Orders will be calculated and displayed at checkout. 

• Shipping method: Australia Post Shipment cost: Free
  Estimated delivery time: 3-5 business days 
• Shipping method: Australian Post Shipment cost: $12.95 AUS
  Estimated delivery time: 2 business days 
• Shipping method: Australia Post Shipment cost: $19.95 AUS
  Estimated delivery time: 1-2 business days 
• Overnight delivery is only available for Orders with delivery addresses outside of Australia. Delivery delays can occasionally occur. 

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Shipment to P.O. Boxes:

On The Go Massage Therapy ships to addresses within the Australian States / Territory Only.

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Shipment confirmation & Order Tracking: 

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

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Customs, Duties and Taxes:

On The Go Massage Therapy is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

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Damages:

On The Go Massage Therapy is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

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Contact Us:

If you have any questions about this Shipping Policy, You can contact Us: 

• By visiting this page on our website: www.onthegomassagetherapy.com.au
• By sending us an email: onthegomassagetherapy22@hotmail.com

Refund Policy

Thank you for shopping at On The Go Massage Therapy!

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We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

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Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: onthegomassagetherapy22@hotmail.com and send your item to: On The Go Massage Therapy, 2 / 50 Murray Rd Preston, VIC Australia 3072.

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Exempt Goods

The following are exempt from refunds:

• Gift cards
• Some health and personal care items

Partial refunds are granted (if applicable)​

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at onthegomassagetherapy22@hotmail.com.

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address: On The Go Massage Therapy, 2 / 50 Murray Rd, Preston, VIC Australia 3072.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• We cannot guarantee that we will receive your returned item.